Category Archives: customer service

Dialysis and more Dreams


This is a follow up to the previous post, “Dialysis and Dreaming” wherein I wrote about my dreams for an ideal center and pointed to Dialyspa as an example of a step in the right direction. When I went for … Continue reading

Posted in customer service, dialysis, dialysis chair, dialysis equipment, ESRD, patient care | Tagged , , , , , , , , , | 1 Comment

Dialysis and a Difficult Staff Person


I found an interesting article written a while back and posted to the ESRD Network 14 (Texas) website about Dealing with a Difficult Staff Person.  It started me thinking about my own similar experiences with staff people. One that comes … Continue reading

Posted in customer service, dialysis, ESRD, New Patient, patient care | Tagged , , , , | 1 Comment

Dialysis and the Money


If you’re in the first couple years of dialysis and your medical expenses are covered by private insurance, you need to know this:  You are the Golden Ticket to a dialysis center! After 33 months on dialysis, you automatically convert … Continue reading

Posted in customer service, dialysis, ESRD, Medicare, patient care, Uncategorized | Tagged , , , , , , , | 5 Comments

Customer Service?


Two parallels, Office Depot and Best Buy. Yesterday, I had the “pleasure” of have two electronic devices break down in one day and the level of customer support was striking different. My TV sound suddenly went off and my Lenovo … Continue reading

Posted in best buy, customer service, electronics, Lenovo, office depot | 4 Comments