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Category Archives: customer service
Dialysis and Disagreement
Repost from a while back but still relevant. I got the following comment the other day in response to my blog posting “Dialysis and Opening Day”. I figured I’d share it with you because, although it’s rather bitter, it makes … Continue reading
Posted in customer service, ESRD, Medicare, patient care, Patient-Centered Care
Tagged blogging, dialysis, ESRD, patient, patient-centered care, patients, treatment
7 Comments
Dialysis and Travel
Just to give you some ideas… I found a page at Davita that offers some suggested places to travel. If you’ve traveled before, please leave a comment with some advice about travelling and doing dialysis. For the Davita suggested places … Continue reading
Posted in customer service, dialysis, Dialysis Center, Social Work, travel
Tagged dialysis, ESRD, hemodialysis, kidney, patient, travel, treatment
4 Comments
Dialysis and the Dream Comes True – DialySpa
Updated 12/4/13: The Mayo Clinic announced a new center that sounds like it’s in the same direction as Dialyspa. I’ve contacted them for more information. CLICK HERE to read their announcement. A few months back, I was in Houston, … Continue reading
Posted in activism, customer service, dialysis, Dialysis Center, dialysis chair, dialysis equipment, ESRD, kidney, patient care, Patient-Centered Care, thoughts
Tagged CKD, David Ramirez, dialysis, ESRD, hemodialysis, kidney, Neill Simon, patient, patient care, patient-centered care, treatment
12 Comments
Dialysis Blog – Dialyspa
Update: 10/11/13: Dialyspa is having a tailgate party on Sunday, October 13, 2013! See their Facebook page for more information. Gee, can you imagine if your dialysis center did things like this?! Here’s a good dialysis-related blog from Dialyspa. … Continue reading
Posted in activism, customer service, dialysis chair, dialysis equipment, ESRD, kidney, patient care, thoughts, Uncategorized
Tagged dialysis, ESRD, hemodialysis, kidney, medical, patient care, treatment
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Dialysis and Your Rights
I came across this information about kidney patient Bill of Rights from the National Kidney Foundation and figured I would pass it along. You can read about it by CLICKING HERE Devon © 2013 DevonTexas
Dialysis and “Medicare Says”
I know you will appreciate this recent experience I had with “Medicare says…” That seemed to be the answer to every question I had or suggestion I offered to the staff at my center. If you read my post, this experience … Continue reading
Posted in computing, customer service, dialysis, dialysis equipment, kidney, Medicare, pad, patient care, Patient-Centered Care, tablet, thoughts
Tagged dialysis, ESRD, hemodialysis, kidney, patient, patient care, patient-centered care, patients
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Dialysis and Opening Day
Update 11/27/12: I spoke with the Facility Manager yesterday. I have revised the posting to reflect our conversation. Exactly a week ago, last Monday 11/19/12, Davita opened a new clinic and that was the first day. Opening Day Disaster? Absolutely. … Continue reading
Posted in customer service, dialysis, dialysis equipment, disability, patient care, Patient-Centered Care
Tagged dialysis, ESRD, hemodialysis, kidney, patient, patient care, patient-centered care, Texas, treatment
2 Comments
Dialysis and more Dreams
This is a follow up to the previous post, “Dialysis and Dreaming” wherein I wrote about my dreams for an ideal center and pointed to Dialyspa as an example of a step in the right direction. When I went for … Continue reading
Posted in customer service, dialysis, dialysis chair, dialysis equipment, ESRD, patient care
Tagged dialysis, employment, ESRD, hemodialysis, medical, patient, patient care, patient-centered care, Texas, treatment
1 Comment
Dialysis and a Difficult Staff Person
I found an interesting article written a while back and posted to the ESRD Network 14 (Texas) website about Dealing with a Difficult Staff Person. It started me thinking about my own similar experiences with staff people. One that comes … Continue reading
Posted in customer service, dialysis, ESRD, New Patient, patient care
Tagged complaints, conflict, dialysis, ESRD Networks, resolution
1 Comment
Dialysis and the Money
If you’re in the first couple years of dialysis and your medical expenses are covered by private insurance, you need to know this: You are the Golden Ticket to a dialysis center! After 33 months on dialysis, you automatically convert … Continue reading
Posted in customer service, dialysis, ESRD, Medicare, patient care, Uncategorized
Tagged dialysis, education, ESRD, kidney, medical, medicine, social work, treatment
5 Comments