Category Archives: customer service

Dialysis and Disagreement


Repost from a while back but still relevant. I got the following comment the other day in response to my blog posting “Dialysis and Opening Day”.  I figured I’d share it with you because, although it’s rather bitter, it makes … Continue reading

Posted in customer service, ESRD, Medicare, patient care, Patient-Centered Care | Tagged , , , , , , | 7 Comments

Dialysis and Travel


Just to give you some ideas… I found a page at Davita that offers some suggested places to travel.  If you’ve traveled before, please leave a comment with some advice about travelling and doing dialysis.  For the Davita suggested places … Continue reading

Posted in customer service, dialysis, Dialysis Center, Social Work, travel | Tagged , , , , , , | 4 Comments

Dialysis and the Dream Comes True – DialySpa


Updated 12/4/13:   The Mayo Clinic announced a new center that sounds like it’s in the same direction as Dialyspa.  I’ve contacted them for more information.  CLICK HERE to read their announcement. A few months back, I was in Houston, … Continue reading

Posted in activism, customer service, dialysis, Dialysis Center, dialysis chair, dialysis equipment, ESRD, kidney, patient care, Patient-Centered Care, thoughts | Tagged , , , , , , , , , , | 12 Comments

Dialysis Blog – Dialyspa


Update: 10/11/13:  Dialyspa is having a tailgate party on Sunday, October 13, 2013!  See their Facebook page for more information.  Gee, can you imagine if your dialysis center did things like this?! Here’s a good dialysis-related blog from Dialyspa.    … Continue reading

Posted in activism, customer service, dialysis chair, dialysis equipment, ESRD, kidney, patient care, thoughts, Uncategorized | Tagged , , , , , , | Leave a comment

Dialysis and Your Rights


I came across this information about kidney patient Bill of Rights from the National Kidney Foundation and figured I would pass it along.  You can read about it by CLICKING HERE Devon © 2013 DevonTexas

Posted in ADA, customer service, dialysis, Dialysis Center, dialysis chair, disability, discrimination, ESRD, HIPAA, New Patient | Tagged , , , , , , , , , | Leave a comment

Dialysis and “Medicare Says”


I know you will appreciate this recent experience I had with “Medicare says…”   That seemed to be the answer to every question I had or suggestion I offered to the staff at my center.  If you read my post, this  experience … Continue reading

Posted in computing, customer service, dialysis, dialysis equipment, kidney, Medicare, pad, patient care, Patient-Centered Care, tablet, thoughts | Tagged , , , , , , , | Leave a comment

Dialysis and Opening Day


Update 11/27/12: I spoke with the Facility Manager yesterday.  I have revised the posting to reflect our conversation. Exactly a week ago, last Monday 11/19/12, Davita opened a new clinic and that was the first day.  Opening Day Disaster?  Absolutely. … Continue reading

Posted in customer service, dialysis, dialysis equipment, disability, patient care, Patient-Centered Care | Tagged , , , , , , , , | 2 Comments