Update: 9/6/12: I am writing a follow up to this piece and expanding on the ideas in this post. Watch this space! I hope to be finished today.
While seated in my chair, one arm tethered to a machine and the other constrained by a blood pressure cuff and feeling for all the world like the character in “A Clockwork Orange” suffering through aversion therapy, I daydream. I dream about being at the beach, or with the wind in my face, or somewhere, anywhere, other than where I am at the moment.
I resent the hard, cold environment, the noise, the pain, the clocks, the posts and walls, the white coated staff, the antiquated equipment, the paint color, the cabinets… If I let myself go, my resentment will turn to hating the place.
It’s not this particular clinic that I come to resent, it’s all “clinics”. They are clearly designed from the perspective of the delivery of dialysis, not from the patient point of view. The amenities are certainly better where I am now than the “Center from Hell” but they could be better. We’re supposed to be moving in October to a new location but, curiously enough, with no input from the patients. Davita figures it knows what we want because it knows what we need medically?
I dream of a place where a dialysis center is not just a medically-oriented facility, where there’s no clinical atmosphere, the treatment chairs are comfortable, it’s quiet, there are no bright lights, etc. Something like a library but for dialysis. Something like a day spa but without the facials.
Recently a reader from the UK commented in “Dialysis and the Necessities“:
Oh man, reading this just makes me happy regarding the NHS in the UK. Our dialysis centre is funded by the govenment, so we don’t pay. We just turn up. The centre provides us to tea, sandwiches and biscuits and water if you want. They also provide blankets, and you get your own TV with freeview. It strange how it different in other places. As well I tend to wear baggy clothes, never jeans or shirt, you want to be comfortable for the 4 hours sessions
This is much closer to what an ideal dialysis center should be like, isn’t it?
Well, a place closer to that of my dreams may exist here in the US. It’s called Dialyspa. View their promo video. Now tell me, isn’t that a good idea?
Here’s from their webpage:
- Welcoming, friendly staff
- Professionally designed décor with warm colors and textures and a soothing waterwall
- Ambient lighting with no bright, clinical lighting
- 18 heated dialysis chairs
- Flat-panel televisions at each heated dialysis chair
- Internet access via touch-screen monitors at each heated dialysis chair
- Complimentary coffee and crushed ice bar
- Industry-leading 3:1 patient to technician ratios (versus industry standard of 4:1) and 9:1 patient to nurse ratios (versus industry standard of 12:1) for the most attentive care available
- Four shifts, including Nocturnal, are available for maximum flexibility in scheduling.
I like all these ideas. The staffing, of course, is a real benefit. Often in centers with less staff, you get less attention and during patient shift changes, we have to wait for another patient to get on, or off, before we can. I don’t complain. I don’t like waiting, but I do. I like that they offer Nocturnal Dialysis. For working types, that really makes sense. I also like the ambient lighting. The bright, neon, office lighting is really… well… rude. They don’t seem to offer all the amenities of the UK system like food, blankets, tea and biscuits (love that), but I suspect they would be much more likely to offer those if it’s suggested… unlike “The Center from Hell” where I offered my list of 32 improvements and was turned down on every one of them!
I particularly like the idea of personal, touch-screen monitors and TV so I can more easily browse the Internet. Using my tablet/pad (see “Dialysis and Social Networking“) requires me to prop it against the personal TV and operate it with one hand. That’s not always easy. If the TV is not positioned just right, touching the pad will cause the TV to shake, swivel, or swing away. Having a large screen and touch-screen is certainly part of my dream.
The fact that they have back-up generators may seem irrelevant to patient-centered care but if you’ve had the power go out while in treatment, you’ll appreciate this amenity. It’s costly and most for-profit centers consider it a luxury. They aren’t required by law to have it, so they don’t. But for some very vulnerable patients, this could save their life and the for rest of us, it means completing our treatment without interruption. That’s HUGE! It’s also a clear indication that Dialyspa is patient-centered.
Now, be cautioned, I haven’t visited or used the center. I’m only responding to their website and video but, even if they aren’t everything they claim to be, they are light-years ahead of the curve. I love the idea that they are patient-centered. I am totally committed to “Patient-Centered Care” and wrote about it in “Dialysis and Patient-Centered Care” but that posting was from the medical orientation. The concept of patient-centered care needs to include the environment, attitude, and amenities of the center. Dialyspa seems to have that covered.
The problem is that Dialyspa is only located in the Houston, Texas area. I’m in the Dallas-Fort Worth area. A five hour drive one way for dialysis is a bit much! However, I have another dream and that is the Dialyspa concept will expand to other providers and Dialyspa will expand geographically.
Please note: I’m not endorsing Dialyspa. I’ve not been there. I’ve not received treatment from them. I am using them as an example of what I mean when I dream of dialysis and comfort and I don’t know of another dialysis provider approaching dialysis care here in the US as they are. I believe the ideal is somewhere between Dialyspa and the UK’s National Health System. Hopefully, that’s not in the middle of the Atlantic Ocean or just in my dreams.
© 2012 DevonTexas